Privacy Policy

This Privacy Policy explains how Emerald Energy Solutions Limited ("we", "us", "our") collects, uses, and protects information submitted through this website (emerald-energy.uk). We are registered in Northern Ireland under company number NI735506, with a registered office at 1b Knockdhu Park, Larne, Northern Ireland, BT40 2EJ.

Information we collect

We collect information that you voluntarily provide to us, including:

• Contact form data — your name, email address, and any message you submit through our contact form.
• Electrical enquiry data — details submitted through our electrical enquiry form, including property type, service required, and description of your electrical requirement.
• Property location information — voluntarily submitted as part of an enquiry, to help us understand where a property is located.
• Electrical issue or project information — voluntarily submitted as part of an enquiry, to help us understand what you need.
• Uploaded photos — if a photo upload option is enabled on our enquiry form, any photos you choose to upload to support your enquiry.
• Telephone number — only if you choose to provide one; a phone number is never a required field.
• Email communication — records of correspondence if you email us directly.

How we use your information

We use the information you provide solely to review, respond to, and — where you choose to proceed — carry out your electrical installation or energy solutions enquiry. We do not sell your personal information to third parties.

Cookies and analytics

This website uses essential cookies required for the site to function. With your consent, we may also use optional analytics cookies to understand how the site is used. No analytics cookies are set until you provide consent via our cookie banner. See our Cookie Policy for full details.

Data retention

We retain enquiry and contact information for as long as reasonably necessary to respond to your enquiry, deliver any agreed work, and meet any legal or accounting obligations that apply, after which it is deleted or anonymised.

Your rights

Subject to applicable data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where applicable.
• Object to or restrict certain processing of your information.
• Withdraw consent for optional cookies at any time via our cookie banner or browser settings.

Contact us about your data

If you have any questions about this Privacy Policy or wish to exercise any of the rights above, please contact us at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.